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1300 867 745

Mon - Fri: 9am - 5pm AEST

  • Frequently Asked Questions

    Don’t have a credit card, can I pay by cheque/money order or direct deposit?

    Yes; please fill out the order online and select the appropriate method of payment. We will then email you a receipt with our mailing or bank details so you may forward payment.

    Why Buy From Us?

    30 Day Money Back Guarantee - If you don't think an item is as effective as we've said it would be simply return the container, even if its been used within 30 days of receipt of your order and we'll refund the purchase price, no questions asked.

    Immediate Dispatch

    All orders received by 1:00pm (AEST) Monday to Friday are dispatched same day with Australia Post for delivery via Express Post (1-3 business days) or Regular Post (5-7 business days). Once we despatch your order we'll email you a tracking number so you may monitor its delivery progress.

    You may call us on 1300 TOPPIK (867 745) Mon - Fri 9am - 5:00pm to order or discuss any other issues you may have.

    Your information is safe with us - Our website is a secure site using industry standard SSL technology and a secure payment gateway.

    *Due to circumstances beyond our control products may not always arrive next day. Toppik Australia does not guarantee the services provided by Australia Post and delivery may take more than one day in some circumstances.

    Genuine products

    Toppik Australia has been the exclusive importer of Toppik and related products in the Australasia region for over ten years. Beware of imitations.

    What are Toppik Products made from?

    Toppik hair building fibers are made of pure organic keratin protein, just like all human hair. They are charged with a precise level of electrostatic energy in order to form the maximum magnetic attraction to your thinnest hair. There are no harmful chemicals or additives whatsoever.

    How can I order Toppik Hair Loss Treatments?

    You can order Toppik Hair Fibres, Toppik Shampoo and Conditioner, Couvre Masking Lotion, Toppik Hair Thickener and other products for hair loss online or over the phone call 1300 867 745. If you prefer to purchase in person you can visit our offices:

    16 Yazaki Way, Carrum Downs, Vic, 3201
    Monday - Friday 9:00am - 5:00pm
    Phone: 1300 867 745

    Do Toppik products for hair loss affect hair growth?

    No, Toppik hair building fibers can neither help nor interfere with normal hair growth in any way.

    Can toppik be used while receiving laser hair treatments?

    Yes, Toppik will not interfere with any form of laser hair treatments.

    Can I use Toppik and Minoxidil at the same time?

    Yes. To do so, first apply Apply Minoxidil (or any topical hair loss treatment) and then apply Toppik . At night just apply Minoxidil. While wearing Toppik - a little may come off on your hand from the alcohol contained in the Minoxidil solution.

    What if I get Toppik hair thickening fibers on my clothes or pillow?

    The fibers are 100% colorfast and cannot possibly run or stain. If fibers do get on any surface, immediately just dust them right off with your hand and they'll disappear.

    I have salt and pepper hair. How should I use Toppik for best results?

    Use white Toppik hair fibers in combination with either black, dark brown or medium brown. Apply the white fibers first and then “pepper” in the darker color. It will blend perfectly.

    What will my package look like, will anybody know what I have ordered?

    No Toppik is sent out in a discreet post pack. The sender is listed as "CHS" with our company address.

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